Question 1
Which of the following types of controls do managers use during the output stage of transforming raw materials into finished goods?
| Behavioral control | ||
| Concurrent control | ||
| Bureaucratic control | ||
| Feedforward control | ||
| Feedback control |
20 points
Question 2
In order to improve performance and motivation, Scott’s performance is evaluated not only by his direct manager, but also by his customers, subordinates, and coworkers. This is an example of a __________.
| self-appraisal | ||
| peer appraisal | ||
| client appraisal | ||
| supervisor appraisal | ||
| 360-degree appraisal |
20 points
Question 3
Which of the following is true of clan control?
| Clan control and organizational culture are independent of each other. | ||
| The use of clan control has decreased in organizations over the past few years. | ||
| It standardizes behavior and leads people to behave in predictable ways. | ||
| It serves a dual function of keeping organizational members goal-directed while open to new opportunities. | ||
| It cannot be used for many of the most significant organizational activities. |
20 points
Question 4
Which of the following controls leads to standardized behavior and standardized work outputs?
| Effective output control | ||
| Bureaucratic control | ||
| Feedback control | ||
| Feedforward control | ||
| Clan control |
20 points
Question 5
Which of the following is specific only to employee development, and not training?
| Simulation | ||
| Classroom instruction | ||
| On-the-job training | ||
| Formal education | ||
| Role playing |
6.
Discuss the problems associated with bureaucratic control. Describe a situation in which you have worked in an organization under bureaucratic control or a situation that you know about where bureaucratic control is used. What do you feel would change in the organization if the bureaucratic control was changed to a control system where the employees were allowed to participate in decisions affecting the organization? Please explain your answer.
